Client Care
Questions,
answered.
Everything you need to know about the Levels & Layers experience.
Our virgin & raw bundles are ethically sourced from trusted single-donor partners & double-drawn for full, lasting beauty — quality you can trace, integrity you can feel.
Loved properly — sulfate-free shampoo, weekly deep conditioning, a silk pillowcase — your bundles can live with you for 2+ years. Luxury is longevity.
Yes. Our raw & virgin collections both accept color well. We recommend color applications always be achieved by a licensed cosmetologist so your investment remains flawless.
A Diamond Trio Set™ is our elevated approach to the traditional bundle deal. Each set includes three coordinated bundles selected for balanced length, fullness & dimension, making it effortless to shop for a complete installation. Diamond Trio Sets™ also feature exclusive set pricing, allowing you to enjoy added value compared with purchasing the same bundles individually. More fullness. More value. One effortless experience.
Complimentary Express U.S. shipping is available on every USA order — no minimum. We currently offer one international option: Canada Standard Shipping for $35.00. Otherwise, we do not offer international shipping; our focus is delivering orders within our region as quickly as possible, which also helps reduce the risk of fraud. Please note: any item mailed to Canada may be subject to the Goods & Services Tax (GST) &/or duty. Regulations are enforced by Canada, & these fees are outside of our shipping costs.
All sales are final. We only accept returns or exchanges when an incorrect item has been shipped. The product must be unused, unaltered, in its original packaging, with all tags, seals & branding intact. Requests must be submitted within 21 days of purchase. For assistance, email orders@levelsandlayers.store.